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• Email and Google: How do I assign Gmail as the default for email (mailto) links?
  Answer: Help!  When I click an e-mail link, it launches Outlook!  Most people have moved to web-based e-mail like Gmail, Yahoo, etc., and away from computer-based e-mail ...
• Google Calendar: How do I modify popups in Google Calendar?
  Answer: Do you like calendar reminders, but don't need them to take over your full screen while you are working on other things? You can enable ...
• Windows OS: Can I take a screenshot of a drop-down menu?
  Answer: The Snipping Tool on a PC is useful to take screenshots of open windows on the computer. If you want to take a screenshot of ...
• Library Resources: How do I receive subject-related email alerts from the Choice Reviews Online database?
  Answer: Here’s how you can receive emails alerting you of subject reviews from Choice Reviews Online.  Go to: https://www.carthage.edu/library/ Click on Research Resources.  Click on All Electronic Resources.  Click on Choice ...
• Tarble Arena (TA) & Tarble Athletic & Recreation Center (TARC): How do I use the media technology in Tarble Athletic & Recreation Center (TARC) 1155
  Answer: TARC 1155 Equipment Rack Power — Make sure these power switches are on at all times! DO NOT TURN POWER OFF TO EQUIPMENT! Red Master Switch — Located ...
• Request Tracker: How do I insert "canned" responses into a Request Tracker (RT) ticket?
  Answer: Canned responses in RT for Dummies A reference for the rest of us       To insert a "canned" response into the Reply section of an RT ticket, employ ...
• Library Resources: How do I find DVDs/BluRays in the library catalog?
  Answer: If you want to watch a favorite movie, or something related to a class, Carthage’s Hedberg Library might have it on DVD, or possibly BluRay. ...
• Telephone: What do I do if my cell phone isn't getting a signal on campus?
  Answer: Carthage does not control cell phone reception on campus.Generally, it's really hard to get good cell signal on campus because all cell towers are, by ...
• Email and Google: How do I create an alias in my Google email account?
  Answer: A name and email address is associated with your email account and is displayed for all to see when you send an email or an ...
• iPads, Tablets, and Mobile Devices: Using Different Keyboard Languages on an iPad, iPhone, or iPod Touch Running iOS 9
  Answer:   Table of Contents Adding & Removing Keyboard Languages on an iPad, iPhone, or iPod running iOS 9 Adding a Keyboard Language Removing a Keyboard Language Switching Between Keyboard Languages ...
• Microsoft Office: Microsoft Office 2016 Installation Instructions for Mac OS X 10.11 “El Capitan” Users
  Answer:   Table of Contents How to Check What Version of Mac OS X You’re Running If You’re Running Mac OS X 10.11.x El Capitan If You’re Running Mac OS ...
• David Straz Science Center (DSC): How do I Reset Physics Studio Classrooms (DSC 095 & 054) when Classroom Technology Stops
  Answer: Occasionally, network issues cause one or more of the TVs in the Physics Studio classrooms to become disconnected from the touch panel and controllers in ...
• Lentz Hall (LH): How do I use the Audiovisual Technology in Nursing Skills Lab, Lentz Hall (LH) 345?
  Answer: Connecting Your Laptop using the HDMI Cable If the TV is not on, turn it on using its power button, labelled Power, along the left side ...
• Lentz Hall (LH): How do I use the Audiovisual Technology in Nursing Debriefing Room, Lentz Hall (LH) 343?
  Answer: Audiovisual Equipment SHARP TV - Displays content from a VGA cable, HDMI cable, or the Mac Mini attached to it. It is touch-enabled. Controlled by pressing ...
• David Straz Science Center (DSC): How do I use the Instructional Technology in David Straz Science Center (DSC) 161?
  Answer: Overview All of the functions of the instructional technology (controlling the projector, screen, volume, etc.) in the room are controlled by the wall-mounted control panel to ...
• Library Resources: How do I access The Wall Street Journal online?
  Answer: The Carthage College Hedberg Library has a subscription to The Wall Street Journal online. Creating an Account Users must sign up for an account via this registration link for digital access ...
• General Classroom Instructions: Projecting Audio from a Chromebook over HDMI
  Answer: These instructions were originally addressed to a specific issue a faculty person ran into in a classroom, but the instructions are easily generalized to apply ...
• Google Mail: How do I turn on Google's 2-Step Verification?
  Answer: Turning on Gmail's 2-Step Verification Carthage recommends using 2-Step Verification when logging on to your account whenever you can. It helps to safeguard your email account ...
• General Classroom Instructions: Using a WolfVision Document Camera
  Answer: Make sure that the WolfVision is plugged in to power. If the document camera's arm is folded flat, raise it up. There is a gray handle ...
• Passwords and Security: iOS Security
  Answer: iOS devices include iPhones, iPads, and iPod Touches. Although the Apple TV and Apple Watch both run derivations of iOS (TVOS and WatchOS, respectively), they ...
• Passwords and Security: Windows Security
  Answer: For Windows computers, we’ll go over the following kinds of security in detail: physical security of the device, security of the device’s data, and access ...
• Google Drive: How do I select only certain folders to sync to the Google Drive sync client?
  Answer: If you have your Google Drive account set up to duplicate or sync the items in your cloud-based Drive to your desktop (and vice versa), ...
• Microsoft Office: How do I request and download Office 365?
  Answer: Carthage faculty, staff, and students may register for an Office 365 ProPlus account for free through the College. Log in to the OneLogin portal with your ...
• Mac OS: Common Fixes for Common Mac Problems
  Answer: If your Mac has started overheating, your fans have started spinning up, or your battery is draining more quickly than normal for no discernable reason, ...
• David Straz Science Center (DSC): How do I use the instructional technology in David Straz Center (DSC) 296?
  Answer: Connecting Your Laptop using a VGA Cable Turn on the TV the power button on the TV. Make sure the TV is set to PC IN (If ...

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