How do I report maintenance or technical problems in the classroom?


If you are having problems with equipment in a classroom, please follow the guidelines below to report them to the appropriate office:

  • Physical problems in classrooms:Call Maintenance at x5925 or 262-551-5925, or email maintenance@carthage.edu. The Maintenance Department also has an online mainatenance request form that can be found at the following address: http://www.carthage.edu/business-services/operations/maintenance/.
    • Problems include:
      • Inoperative electrical outlets/switches
      • Heating/cooling issues
      • Lights/lighting issues
      • Mechanical issues
  • Computer issues: Enter the problem into Request Tracker at http://help.carthage.edu or call the Hedberg Library Information Desk at 262-551-5950 and they will enter the information into Request Tracker on your behalf. Request Tracker software will create a “help ticket” for the appropriate department’s attention and give you updates on the progress of needed repairs:
    • Problems include:
      • Computer will not project to screen, but projector is on and set to correct input
      • Incorrect image on screen (your background, but not the content, for example)
      • No Internet connection
      • Poor Internet connection
      • Missing ethernet cable
  • Projection issues: Enter the problem into Request Tracker at http://help.carthage.edu or call the Hedberg Library Information Desk at 262-551-5950 and they will enter the information into Request Tracker on your behalf. Request Tracker software will create a “help ticket” for the appropriate department’s attention and give you updates on the progress of needed repairs.
    • Problems include
      • Data projector or overhead projector will not start (check to make sure the electrical outlet is ok)
      • No image on screen
      • Discolored image on screen
      • Missing audio-visual cable(s)
      • Damage to cables or connections

IN ALL CASES, BE PREPARED TO PROVIDE THE FOLLOWING INFORMATION

  • An alternate form of contact (alternate emails, phone numbers, etc.)
  • Building where problem exists
  • Room number
  • Nature of problem – as specifically as you can explain it
  • Immediacy of needed solution:
    • Need help NOW – can class be interrupted for repair?
    • Need help at first available time?
    • Need help on or before a specific date and time?

 

Submitted by B.R. Metzler

Reviewed/approved: 7/8/13

Updated: 10/14/14

 

Tags: classroom technology, media
2014-10-14 18:24 smueller2 {writeRevision}
Average rating: 0 (0 Votes)

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