How do I fix the "Aw, Snap!" error with Google Chrome?

Administrator
2020-03-24 16:46

Google Chrome will sometimes give an "Aw, Snap!" error. LIS at Carthage has found that this error was caused with a recent Chrome update and it's incompatibility with a version of Symantec anti-virus that we provide to the Carthage community. The solution is to uninstall Symantec and install the new version, the link for which is available on the LIS website. Please see the instructions below.

Remove the previous version of Symantec anti-virus

Windows users

  • Navigate to your Control Panel (in the search box near the Start menu, type "Control Panel").
  • Click on "Programs and Features."
  • Scrolll down to "Symantec Endpoint Protection" and click on it.
  • You will then see a menu above the list. Click "Uninstall."
  • Follow any instructions to uninstall the software.

Mac users

  • Open your Applications folder.
  • Navigate to Symantec Endpoint Protection.
  • Drag the icon to your Trash or right-click > Move to Trash.
  • Empty Trash.

Install the new version of Symantec anti-virus

Windows users

  • You will find the current software at this website: https://www.carthage.edu/library/faculty-staff/#symantec.
  • Click on either the Mac or Windows link to begin the installation.
  • You will be prompted to enter your Carthage username and password.
  • Double-click the Symantec zip file that downloaded to your computer.
  • Double-click the .exe application.
  • Click "Extract all."
  • Select the destination for the files. Click "Extract."
  • Double-click the .exe application again in the extracted files folder and the Installation Wizard should begin.
  • Follow the instructions for installation.

Mac users

  • You will find the current software at this website: https://www.carthage.edu/library/faculty-staff/#symantec.
  • Click on either the Mac or Windows link to begin the installation.
  • You will be prompted to enter your Carthage username and password.
  • Double click on the Symantec zip file that downloaded to your computer.
  • Double click on the Symantec Endpoint Protection .dmg file.
  • Double click on the Symantec Endpoint Protection Installer.app icon. The Installer will begin.

When the new Symantec is installed, restart your computer and open Google Chrome. It should work properly. If you have questions, please email help@carthage.edu.

 

Tags: anti-virus, Chrome, Symantec
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